01 Information We Collect
We collect information in two ways: information you give us directly, and information collected automatically when you use our website.
Information You Provide
When you submit a quote request, use our contact form, call us, or communicate with us by email, we may collect:
- Your name
- Phone number
- Email address
- Vehicle make, model, and year
- Vehicle identification details relevant to your service request
- Insurance provider and policy information (when you request insurance claim assistance)
- Your physical address or preferred service location
We use this information solely to respond to your inquiry, schedule your service appointment, process your insurance claim on your behalf, and communicate with you about your service.
Information Collected Automatically
When you visit astarautoglass.com, we use Google Analytics to collect standard website usage data. This includes:
- Pages visited and time spent on each page
- How you arrived at our site (search engine, referral link, direct)
- General geographic region (city or metro area level, not your exact address)
- Device type, browser type, and operating system
This data is collected in aggregate and is not tied to your name or contact information. It helps us understand how visitors use our site so we can improve it.
03 How We Use Your Information
We use the information we collect to:
- Respond to quote requests and service inquiries
- Schedule windshield replacement, auto glass repair, or ADAS calibration appointments
- File and process insurance claims on your behalf (when you authorize us to do so)
- Communicate with you about your appointment, service status, or follow-up questions
- Improve our website and understand how visitors find us
- Comply with applicable laws and legal obligations
We do not sell your personal information. We do not share your information with third parties for marketing purposes.
05 How Long We Keep Your Information
We retain customer contact and service records for a reasonable period necessary to fulfill the purposes described in this policy, provide warranty support, and comply with applicable legal obligations. If you would like us to delete your information, please contact us using the information below.
06 Notice for Florida Residents
Florida residents have specific rights regarding their personal information under applicable Florida law. If you are a Florida resident and would like to know what personal information we hold about you, request a correction, or request deletion of your information, please contact us using the information in the "Contact Us" section below. We will respond to verified requests within a reasonable timeframe.
07 Links to Other Websites
Our website may contain links to third-party websites, including insurance company portals or industry resources. This Privacy Policy applies only to astarautoglass.com. We are not responsible for the privacy practices of other websites and encourage you to review their policies before providing personal information.
08 How We Protect Your Information
We take reasonable technical and organizational measures to protect the information you provide from unauthorized access, disclosure, or misuse. However, no method of internet transmission or electronic storage is completely secure. If you have concerns about the security of your information, please contact us directly.
09 Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
10 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the "Last Reviewed" date at the top of this page. We encourage you to review this policy periodically.
11 Contact Us
If you have questions about this Privacy Policy, want to request access to your information, or have a privacy concern, please contact us:
Sarasota, FL 34233
We will do our best to respond to your inquiry promptly.
Last Reviewed: May 2026